Shipping and Delivery Policy

Thank you for choosing Oak & Drape We are dedicated to providing you with the best shopping experience possible. 

Shipping Country:

We only shipp our products within Canada. Currently we do not provide international shipping. 

Below you will find the average delivery time of all our packages:

Order cut-off time: 05:00 PM (GMT-05:00) Eastern Standard Time (Toronto), after this time we no longer process orders received on that day. For orders processed after cut-off time, one day gets added to the delivery time estimate.

Order handling time: 1 to 2 days, fulfilled Monday to Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.

Transit time: 7 to 8 days, delivered Monday to Friday.

Shipping costs

Shipping is free. We cover the shipping costs for every order within the Oak & Drape. All our products are delivered to your home, 100% free. There is also no minimum order quantity required.

Delayed orders

Don't worry if your order hasn't arrived within the maximum delivery time! Wait another two days and use your tracking code to check the status. If it still hasn't arrived, contact us stating your order number.

Change of Address: 

Customer can change their delivery address by contacting our customer service within 24 hours of placing the order. Once an order is dispatched, the delivery address cannot be changed. These 2 statement work whichever comes first.

Tracking your order

You will receive an email when your order is shipped with a Tracking number. We provide our customers with a self hosted Track Your Order page which you can use to track your package.

Contact Information

Boutique Name: Oak & Drape
Address: Staringstraat 28h, Amsterdam, North Holland, 1054 VR, The Netherlands

E-mail: info@oakanddrape.com
Tel: +31657042084

Customer service hours:
Monday–Friday: 09:00 AM - 05:00 PM

(GMT-05:00) Eastern Standard Time (Toronto)

We aim reply to your e-mail within 1 day