Frequently Asked Questions

What payment methods do you accept?

We accept the below payment options:

  • American Express
  • Maestro
  • Mastercard
  • PayPal
  • Visa

Do you offer free shipping?

Yes, we offer free shipping within Canada! 

How long will it take to receive my order?

  • Order cut-off time: 5:00 pm (GMT-05:00) Eastern Standard Time (Toronto), after this time we no longer process orders received on that day. For orders processed after cut-off time, one day gets added to the delivery time estimate.
  • Order handling time: 1 to 2 days, fulfilled Monday to Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.
  • Transit time: 7 to 8 days, delivered Monday to Friday.

How can I track my order?
We will send you a tracking code by email. You can track your order using our Track Your Order page .

How many days do I have to return an item?
We offer a 30-day return policy from the date of delivery.

What should I do if I receive a damaged package?
We apologize for any inconvenience. Please provide clear photos of the problem, and we will cover the return shipping cost and replace the item free of charge. Contact us to arrange the replacement.

What if I want to return an item due to a change of mind?
If you want to return an item due to a change of mind or an order error, please note that you will be responsible for the return postage costs. We recommend that you carefully check your order before finalizing it to ensure your satisfaction.

When will I get a refund after returning my product?
Once we receive and approve the return, you will be refunded within 14 days to your original payment method.

Can I exchange an item?
Unfortunately, we do not accept exchanges. However, you can return your items within 30 days and place a new order.

Do you charge a restocking fee for returns?
No, we do not charge a restocking fee for returned items.

Can I cancel an order?
We cannot cancel an order once it has been placed. Please check your items carefully before completing your purchase.

Contact Information

Boutique Name: Oak & Drape
Address: Staringstraat 28h, Amsterdam, North Holland, 1054 VR, The Netherlands

E-mail: info@oakanddrape.com
Tel: +31657042084

Customer service hours:
Monday–Friday: 09:00 AM - 05:00 PM

(GMT-05:00) Eastern Standard Time (Toronto)

We aim reply to your e-mail within 1 day