Return and Refund Policy
Our return policy is valid for 30 days. You have 30 days to return your product(s) after you've received it. Once 30 days have passed, we unfortunately cannot accept your return(s) anymore.
To be eligible for a return, your item must be unused and in the same condition as you received it. The product must also still be in its original packaging.
There are certain situations where refunds can be refused.
- Any item that is not in its original condition or has been damaged by your fault.
- Any item returned more than 30 days after you've received it.
Refunds
Once we have received and approved the return, your refund will be processed and a refund will be automatically issued to your payment method within 14 days, using the same payment method you placed the order with.
Return Label
If you need to return an item, please make sure to create a return shipping label and include it with your shipment before sending it back to us. Please note that the customer is responsible for return shipping costs and we do not provide pre-paid return labels.
Exchanges
Unfortunately, we don't accept the exchange of your items. You can however always return your items within 30 days and place a new order.
Restocking fee
We are pleased to announce that we do not charge a restocking fee for returned items. Our goal is to make your shopping experience as hassle-free as possible and to ensure you are satisfied with every purchase.
Cancellation
Once an order has been placed, it is not possible to cancel. Please review your order carefully before completing your purchase.
Return due to change of mind
If you wish to return an item due to a change of mind or because of an ordering mistake, please note that you will be responsible for the actual costs of returning the product. We encourage you to review your order carefully before finalizing to ensure satisfaction with your selections.
Late or missing refunds
If you have not yet received a refund even after 14 days, check first with your bank account.
Then contact your payment provider/company, it may take some time for your refund to be officially transferred.
Damaged Or Faulty Items
We apologize for the inconvenience caused if you received a defective or incorrect item. Please provide clear photos of the issue, and we will cover the return shipping costs and arrange a replacement free of charge. Your satisfaction is our priority—contact us to resolve the matter promptly.
Shipping your return items
You are responsible for paying the shipping costs for returning any of your items (with the exception of defective and/or incorrectly received items).
It is expected to return the items with a traceable shipping service or shipping insurance. The sender is always responsible for the shipment and we cannot guarantee that we will receive your returned item if you post them without traceable shipping.
Contact Information
Boutique Name: Oak & Drape
Address: Staringstraat 28h, Amsterdam, North Holland, 1054 VR, The Netherlands
E-mail: info@oakanddrape.com
Tel: +31657042084
Customer service hours:
Monday–Friday: 09:00 AM - 05:00 PM
(GMT-05:00) Eastern Standard Time (Toronto)
We aim reply to your e-mail within 1 day